Score another one for Google. In the middle of posting this morning, we clicked on the desktop Photoshop icon as usual, and nothing happened. Uninstalled, rebooted, reinstalled, rebooted, and still nothing happened. Adobe.com didn't have the answer, so we took a deep breath and dialed their 800 number:
Tech support did their best, but it wasn't quite good enough. After many minutes of tapping our fingers while automated lists of options ran their course and rolling our eyes as bland interludes of Musak filled the on-hold interstices, a perfectly pleasant young man finally picked up on the other end. He walked us through a series of possible solutions, and finally we were able to open Photoshop, but not as Sissy Willis. We had to create a new, fictional user and open it under that guise. A workaround kind of solution, not an elegant one. Total cost, not to mention the sense of powerlessness: $39.
Then we did what we should have done in the first place: Opened Google and typed in "Photoshop not responding." Clicked on a likely website -- a kind of forum where a voice in the wilderness types in her computer problem, and geeks write back with likely solutions. A Canadian geek calling himself *manyk at something called deviantART had the answer:
What I would suggest is deleting your Photoshop Preferences file. Then relaunch Photoshop so it can remake it. It MAY be corrupted. The files should be in "Documents and settings/user/application data/adobe/photoshop 7" folder. This is typically hidden, so you may have to enable hidden folders if you don't have it so now.
Total cost, not to mention the sense of empowerment at finding the answer ourselves: $.00.